Troubleshooting

Please read the following and if your problem cannot be resolved then feel free to post in the support forums. Make sure that you include important troubleshooting information.

  • Check error logs in server.
  • Switch to a WordPress Default Theme like the Twenty Fourteen or Twenty Thirteen themes, etc. to rule out possible issue/s caused by your theme.
  • Deactivate all plugins in your Plugins Activated panel except BuddyPress to see if that resolves the problem. Remember to deactivate plugins in the wp-content/mu-plugins folder as well as any custom /code in your wp-content/plugins/bp-custom.php in your server, if any. If the problem is resolved at any stage, reactivate plugins one at a time until you identify the plugin/s which caused the issuue.
  • If you cannot access your wp-admin/dashboard, you can reset the plugins folder via FTP or phpMyAdmin.
  • Clear server and/or browser caches.
  • Download a fresh copy of the latest WordPress and BuddyPress versions and re-upload to server.

For BP theme-related troubleshooting, go to http://buddypress.org/support/topic/basic-troubleshooting-tips/